Returns & Exchanges
Clear policies. Premium service.
Important Return Condition
DO NOT CUT THE LACE. To maintain our strict hygiene and quality standards, we cannot accept returns or exchanges for any unit where the lace has been cut, altered, or applied. Once the lace is cut, the unit is no longer eligible for a return.
Return Eligibility
We want you to be completely confident in your purchase. If your item does not meet your expectations, you may return it for a full refund or exchange, provided the following conditions are met:
- Your return request is submitted within 3 days of delivery.
- The unit is in its original, unworn condition.
- The lace is completely uncut and intact.
- All original packaging and tags are present and undamaged.
How to Request a Return
Contact Our Team
Reach out to our support team via WhatsApp. Please provide your Order Number and a clear photo of the unit verifying that the lace remains uncut.
Collection & Shipping
If the return is due to a company error, we will cover the return shipping costs. If the return is due to buyer error or a change of mind, the customer is responsible for shipping costs. We will arrange for The Courier Guy to collect the securely packaged unit directly from your door.
Inspection & Processing
Once received at our facility, the unit will undergo a strict hygiene and condition inspection. Upon approval, your refund or exchange will be processed within 48 hours.