Returns & Exchanges

Clear policies. Premium service.

Change-of-Mind Return Condition

DO NOT CUT THE LACE. For a change-of-mind return, please do not cut, alter or apply the lace. The unit must remain unworn and the lace must be completely uncut. These standard return conditions do not limit your applicable statutory rights for a product that is defective, unsafe, incorrectly supplied or not as described.

Standard Online Return Eligibility

We want you to be completely confident in your purchase. For a change-of-mind return on an online purchase, you may request a full refund or exchange, provided the following standard return conditions are met. Your statutory rights remain unaffected:

  • Your return request is submitted within 7 calendar days after delivery.
  • The unit is in its original, unworn condition.
  • The lace is completely uncut and intact.
  • All original packaging and tags are present and undamaged.

Your Statutory Rights

This policy does not exclude or limit your rights under applicable South African consumer law, including the Electronic Communications and Transactions Act and the Consumer Protection Act. The standard request window and the unworn, uncut-lace, packaging and tag conditions above apply to change-of-mind returns and do not remove applicable rights relating to defective, unsafe, incorrectly supplied or misdescribed goods.

If your item has a problem, contact us with your Order Number and details as soon as possible. A qualifying statutory claim will be assessed under the applicable law, including the available remedy and responsibility for return costs. The standard seven-day window is not a blanket limit on these claims.

How to Request a Return

01

Contact Our Team

Reach out to our support team via WhatsApp. Please provide your Order Number and a clear photo of the unit. For a standard change-of-mind return, the photo should show that the lace remains uncut. For a defect, incorrect item or other product issue, include details and relevant photos of the problem.

02

Collection & Shipping

If the return is due to a company error, we will cover the return shipping costs. If the return is due to buyer error or a change of mind, the customer is responsible for shipping costs. We will arrange for The Courier Guy to collect the securely packaged unit directly from your door.

03

Inspection & Processing

Once received at our facility, the unit will undergo a strict hygiene and condition inspection. Upon approval, your refund or exchange will be processed within 48 hours.